Ready to ship in 1-3 business day from United Kingdom (UK)
All items will be shipped within 3 business days. If an item is required sooner then the buyer must select ‘Royal Mail Special Delivery’ on checkout.All items, with the exception of greetings cards, will be sent via courier, which is a tracked & signed for service. Once a package is handed over to the courier a tracking number will be sent to the buyer.Strict checking procedures are in force prior to and during packaging to ensure all products, before they leave Hopping Frog Art, are in perfect condition.
Hopping Frog Art ensures every shipment is packaged correctly to protect the contents from damage in transit.
In the unlikely event an item arrives in a damaged state, the buyer must sign for the delivery as ‘damaged’.
If upon checking the contents they are found to be damaged, please contact Hopping Frog Art immediately to arrange for a return or replacement.Collection may be possible by prior arrangement only - please contact Hopping Frog Art to discuss this option.
Returns and exchanges are gladly accepted:If you change your mind and wish to return an item you must contact Hopping Frog Art within 14 days of delivery.
Once the return process has started, the item must be returned within 14 days of the contact date.
Upon receipt of the item, Hopping Frog Art will issue a full refund within 14 days.
(Buyers are responsible for return postage costs).
*If an item is not returned in its original condition, the buyer is responsible for any loss in value - see below.If a delivery arrives and the packaging has been damaged, please sign for the item as 'damaged' with the courier. If, upon unpackaging the item is found to be damaged, please contact Hopping Frog Art as soon as possible. If possible please send a photograph of the damage.
Damaged items can be returned for a full refund. Any refund will be issued within 14 days of receipt of the returned item.Please contact me in the first instance if you have any problems with your order.Exclusions:
Because of the nature of these items, unless they arrive damaged or defective, returns will not be accepted for custom or personalised orders.*Any returned item must arrive in a resalable condition. Hopping Frog Art reserves the right to determine the amount of value lost if an item is returned for refund which is not in its original condition.